confidence, self assertion, handling conflicts and criticism

confidence self assurance self assertion
criticism & critical situations

less is more 1 - 2 - 3 - 4 - 5 maximum participants
more time for individual solutions and individual training

more seminars in English

key issues and key targets

In the workplace confidence, self -assurance and self-assertion are expected
in many situations including

_ whilst giving presentations or talks
_ during meetings and discussions
_ when delivering new ideas and important projects
_ when dealing with colleagues, collaborators or authorities
_ when working with clients or customers

key issues
_what makes you feel uncertain and what makes you feel confident
_ tools that help to achieve more confidence and self- assurance
_ how to get your message across successfully
_ how to deal with your own failings and bad feelings
_ how to behave confident in front of an audience or your employees
_ assertiveness training for business situations and difficult counterparts
_ speaking with confidence and exerting confident body language
_ how to deal with differences of opinions, criticism and confrontation
_ motives for and types of criticism
_ receiving and giving constructive criticism
_ coping with social pressure
_ how to behave in case of conflict
_ de-escalation strategies (verbal + non-verbal)
_ handling of difficult people and sensitive issues
_ using cultural differences as critical tools (German way vs. English way)

key targets
During the seminar we convey techniques and procedures focusing on five different areas:

mind
_ recognize disconcerting perception and pattern of thought
_ stop doubt and self devaluation - use the power of positive thought
_ how to distinguish different types of criticism
_ changing inadequate perceptions of criticism

heart
_ develop joy and enthusiasm, courage and fun in doing
_ how to resist fear and uncertainties
_ managing negative feelings resulting from criticism
_ facing criticism and attacks without letting your emotions take charge

body
_ how to keep calm
_ managing symptoms - coping with nervousness, heart pounding,
shaking + trembling, nervous gestures,
sweaty palms, stomach and muscular reactions

behaviour
_ assertive appearance and body language
_ maintaining action readiness when being attacked or criticized
_ fulfilling the expectations towards your (leadership, sales, or other ….) role

language
_ speaking with confidence
_ rhetorical tricks and strategies
_ verbal de-escalation
_ shift of meaning and other techniques to cope with criticism

changing the perspective is maybe the first and most important step
we support this change and your development of self confidence, self assertion and your active coping with criticism

further information

less is more 1 - 2 - 3 - 4 - 5 participants max
more time for individual solutions and individual training

2 for 1
we also run our seminars in German or as a combination of English and German

length
2 days, 9 am - 5 pm

location
at MTO-Consulting Aschaffenburg (near Frankfurt am Main) or inhouse


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courses on request -
most of the seminar topics are covered by our persuasion seminar in english on

additional courses
not every course fits to your time table and waiting half a year is often too long... We offer additional courses, training and individual coaching on request, just ask:

cost
Euro 2000.- / person excluding VAT (standard rate German VAT is 19%)

cost inhouse
on request

information and booking:

Information and booking

email
anfrage@selbstvertrauen.de

about us

Jürgen Junker founded MTO-Consulting in 1996. He graduated from Darmstadt University in 1995 with a masters degree in Work and Industrial Psychology. He works as a consultant for personnel, team & organizational development and as a psychotherapist. Since 1996 he has been a lecturer at the University for Applied Science in Wiesbaden, the University for Applied Science FH Aschaffenburg and the University of Applied Arts HGKZ Zurich. Since 1992 he has run adult education classes, courses and seminars.

and

Doris Kroth graduated in 1995 from Chelsea College of Art and Design in London with a BA in Fine Art. She has worked in Publishing, Art Consulting and Education. Her employers and clients included Tate Modern, AKG-Images London and Kingfisher Publishing. She has been working for MTO Consulting since 2005. She is responsible for the development of seminars and workshops for our international clients.

or

Isabella Junker co-founded MTO-Consulting in 1996. She graduated from Frankfurt University in 2000 with a degree in Sociology. Her specialization lies in team development and coaching.

or

Simone Schmitt graduated in 1999 from Darmstadt University with a masters degee in Clinical Psychology. She also holds a degree in Theatre Education. Since 2001 she has been a lecturer at the University for Applied Science in Wiesbaden and the University for Applied Science FH Aschaffenburg. Since 1998 she has run adult education classes, courses and seminars. She has been working for MTO Consulting since 1999 and is responsible for the non profit sector, seminars, team coaching and courses incorporating the tools of theatre and drama.

more seminars in English

key issues
further information
about us

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© 08.2002 MTO-Consulting Personal-, Team- und Organisationsentwicklung
Herstallstr.33, 63739 Aschaffenburg, Tel. 0 60 21 / 2 06 67
http://www.mto-consulting.de

anfrage@selbstvertrauen.de